Refund and Return Policy
At Meatmoo, we are committed to providing our customers with high-quality products and exceptional service. Please review our refund and return policies to understand your rights and our obligations.
1. Refund Policy
We understand that sometimes plans change, and you may need to cancel an order. Here’s how our refund policy works:
Refund Eligibility
- You can request a refund within 3 minutes of placing your order. If you cancel within this time frame, you will receive a full refund.
- After 3 minutes, your order is processed and sent to our partner vendors, making it impossible for us to cancel or refund the order. This is due to the perishable nature of the products we offer.
How to Request a Refund
- To request a refund, please contact our support team immediately at meatmoo.help@gmail.com with your order details.
- Once your refund request is approved within the eligible time frame, the refund will be processed, and a credit will automatically be applied to your original payment method.
2. Return Policy
We strive to ensure that the products you receive meet your expectations. However, in the event that you receive a product that is incorrect or not up to standard, our return policy is as follows:
Eligibility for Returns
- If the product you receive is different from what you ordered, you are eligible for a return and full refund.
- The product must be returned in its original packaging and condition. Any product that is partially used, damaged, or altered will not be eligible for a refund.
How to Request a Return
- To initiate a return, please contact us at meatmoo.help@gmail.com within 24 hours of receiving your order.
- Provide your order number and a description of the issue. We may request photos or additional information to process your return.
- Once the return is approved, we will arrange for the pickup of the incorrect product and issue a full refund.
3. Non-Refundable Items
Please note that certain items are non-refundable and non-returnable:
- Items that have been opened or tampered with
- Perishable goods that have been partially consumed or are not in their original condition
- Custom orders or special requests that are unique to your specifications
4. Contact Information
For any questions or concerns regarding our refund and return policies, please reach out to our support team:
Email: meatmoo.help@gmail.com
Mailing Address: Pulwama, Jammu & Kashmir
We appreciate your understanding and cooperation. Our goal is to ensure that your experience with Meatmoo is positive, and we are here to assist you with any issues you may encounter.
